Frequently Asked Questions
What if I need more copies of my DCP after 12 months?
If we don't still have your DCP in our archives, it's not a problem. Just send us one of your copies, and we can replicate that for no additional fee — just pay for the new copies and shipping.
How do I order additional copies?
Just contact us with what you need.
How should I deliver my content?
Please deliver the highest quality master you have. Depending on how your project was mastered, this is probably a DPX image sequence or uncompressed or ProRes QuickTime movie, and should be at least 1920×1080, letterboxed as appropriate. ProRes 4444 QuickTime is the most common format we receive. We can create a DCP from nearly any format, but lower quality formats may not yield image quality suitable for large-screen projection.
If your master is not in one of the above formats, do not upscale or otherwise convert it. We will handle any required format conversion as part of the DCP creation process. Except in unusual cases, there are no additional fees for such conversion.
The newer SMPTE DCP packaging allows for DCP content to be authored at a wide variety of frame rates. We can author SMPTE-compliant DCPs. However, such packages will not play on some older equipment. For the widest compatibility, you should deliver content with a frame rate of 23.98 or 24 frames per second.
Do your DCPs meet the specifications for Academy qualification?
In general, yes, however only if the master you deliver meets those specifications. For instance, Academy qualification requires at least a three channel sound mix (Left, Right, Center), so if you have us master a DCP that only has stereo audio, it won't meet the specifications. If Academy qualification is a concern, one of our DCP experts can look over your materials to check for problems at no extra charge.
Are there any special requirements for audio?
Although we can create a DCP with stereo audio, for correct, reliable playback on theatrical sound systems at least a three channel mix (left, right, center) is strongly recommended and is required by many festivals and for Academy qualification. A 5.1 surround mix is preferred. Please either deliver separate audio tracks as clearly labeled mono WAV files, or, if you are delivering in a format such as QuickTime that supports embedded audio, arrange tracks in the following order: Left, Right, Center, LFE (Sub), Left Surround, Right Surround. Audio should be 24 bit, 48 kHz. We can perform any necessary retiming of audio (e.g. from 23.98 to true 24) required by the DCP authoring process at no additional charge.
Can I deliver on a tape format like HDCAM instead of a hard drive?
We don't currently support this.
Will my image have to be cropped?
It depends on what aspect ratio your content is. Many venues cannot play 1920×1080 16:9 (1.78) DCPs with proper masking — black bars will remain at the left and right edges of the screen. For this reason we usually upscale 16:9 content to the DCI 1.85 'flat' resolution 1998x1080. As this is a slightly wider aspect ratio than 16:9 HDTV resolution, this will result in a slight crop to the top and bottom of the frame:
Letterboxed 'scope' or widescreen content is always upscaled to the DCI 'scope' resolution of 2048×858, which has an aspect ratio of approximately 2.39. Depending on exactly how you masked your video (e.g. at 2.35 vs. at 2.40) this may also result in some minor cropping of the top or sides.
Can I check my DCP at your facility?
Yes. We have a DI theater with a 14 foot screen, a 2K DCI-compliant cinema projector, and a Doremi cinema server. This is the same class of hardware found at festivals and in commercial theaters.
Will a 4K DCP play in a venue with 2K projection?
Yes, all digital cinema servers (playback systems) are required to be compatible with both 2K and 4K content regardless of whether a venue has a 2K or 4K projector.
How are DCPs delivered?
Usually they're delivered on industry-standard 'CRU' frames or, for shorts, on USB flash drives. In both cases, drives will be specifically formatted for compatibility with cinema servers. We can alternatively (or additionally) deliver DCP-encoded content on regular computer hard drives. Some venues cannot copy content to their DCP playback systems directly from standard computer hard drives, but you may wish to retain a copy of your DCP this way for backup purposes. We can also deliver your DCP on archival LTO data tape.
Should I have my DCP encrypted?
Maybe. Encrypted DCPs require a KDM (a playback key) to be issued for each individual cinema server (i.e. each theater) in which the DCP is to be played. We include issuing the first 3 such keys with each encrypted DCP order; if you need more keys, they're $20 each.
If your goal is to have a DCP that you can easily exhibit in various theatrical venues, at festivals, etc. we generally recommend against encryption, as it introduces additional complexity that could prevent a successful screening — a last minute change of venue or a failed cinema server that is swapped out for a replacement will mean your content cannot be played until new keys are issued, for instance. Festivals have had years of experience securely handling films on unencrypted media like tapes.
Will my DCP play back properly at my venue?
Nice Dissolve authors DCPs that follow relevant industry recommendations for packaging, naming, image and audio code streams, hard drive formatting, etc. We also test every DCP we author on a cinema server (playback system) from Doremi Labs — the market leading brand. Our DCPs have had trouble-free screenings at festivals and/or theatrical venues in the US, UK, Canada, UAE, Albania, Norway, etc. and have passed QC at major US and international distributors.
However, DCP is still a relatively new format, that has evolved over the last several years, and some venues may not properly update their equipment. We strongly recommend testing your DCP at the specific venue in which it will be played in advance of any screening. Film festivals will perform such advance testing routinely, and in most cases if you rent a theatrical venue you will be allowed to perform a short test of your content in advance at no additional cost.
What is a DCDM? Do I need one?
A DCDM, or Digital Cinema Distribution Master, is a collection of uncompressed image and audio elements from which a DCP can be mastered. Our DCP authoring process can generally bypass the creation of a DCDM and encode a DCP directly from the master file you provide, which speeds turnaround and allows us to charge less. However, if you require a DCDM due to distributor requirements or for some other reason, we can create one for you for an additional fee.
Can my DCP have optional subtitles that can be turned on and off?
The DCP format supports 'timed text' tracks that allow for this. We can create such subtitles, typically from a file in CineCanvas XML or SRT format that you provide. However, due to compatibility issues with certain playback systems, we recommend using subtitles burned into your image when possible, particularly for festival exhibition. Distributors may also have specific requirements for how subtitles should be handled.
Billing, Shipping, and Taxes
Where do you charge sales tax?
We charge sales tax on orders shipped to (or picked up in) New York State, as our facility is located there. NYS sales tax is calculated based on the destination address of the shipment (or our address in Brooklyn, for pickups).
Will you accept my New York State tax-exempt certificate?
Yes, many productions provide us with certificates.
Do your fees qualify for the New York State post production tax credit?
In general, yes, assuming you meet the other requirements to claim the credit. We perform all work in Brooklyn, NY. Talk to your production accountant to check how the credit applies to your specific situation.
How do you calculate shipping charges?
You recieve a credit toward shipping based on the size of your order. The shipping charges you see at checkout have this applied already. Usually you'll find 2-day shipping on a basic feature DCP will be free.
I just screened my DCP and noticed I spelled someone's name wrong in the credits!
These things happen. If you send us a corrected master and send back any drives or tapes you got from us within 30 days of receiving your DCP, we'll re-author it at a 40% discount.
What is your return policy?
Because all labor invested in a project is impossible to reuse, sales are final once we receive your master and begin work. Though it's very rare, if we make a technical error when creating your deliverables, we will correct it at no additional charge.