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Frequently Asked Questions
Additional Copies
Digital Delivery
Technical
Billing, Shipping, Taxes, Privacy
Additional Copies
How do I order additional copies?
I have an existing DCP created by another facility. Will you copy it for me?
Digital Delivery
Can I upload my master?
Can I order a DCP with no media and just download it?
Can you electronically transfer my DCP to festivals?
Technical
What resolution should my master be?
What frame rate should my master be?
Will my image have to be cropped?
Are there any special requirements for audio?
How should I deliver closed captions?
Can my DCP have optional subtitles that can be turned on and off?
Do your DCPs meet the specifications for Academy qualification?
Can I check my DCP at your facility?
Will a 4K DCP play in a venue with 2K projection?
How are DCPs delivered?
Should I have my DCP encrypted?
Will my DCP play back properly at my venue?
What is a DCDM? Do I need one?
Billing, Shipping, Taxes, Privacy
Where do you charge sales tax?
Will you accept my New York State tax-exempt certificate?
Do your fees qualify for the New York State post production tax credit?
I just screened my DCP and noticed I spelled someone's name wrong in the credits!
What is your return/cancelation policy?
What is your privacy policy? How do you use my data?